Conflict Resolution Tips

Listen to Yourself

• Pause.
  
• Breath deeply. Wait 10 seconds before responding.
  
• Imagine how your would react if you have no personal interest in the conflict.
  
• Be aware of your body language and non-verbal communication.
  
• Be assertive. Ask for what you need but be open and flexible to negotiation. Look for common interest and positions.

 

Listen to Others

• Be civil and polite at all times.
  
• Try to understand the other person(s) point of view.
  
• Rephrase/restate what you hear to ensure you understand.

 

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